Returns & FAQ

Refund Policy

All transactions on the site are complete and final; however, the terms applicable to your refund request shall be at our sole discretion and as specifically set out in this refund policy.

PRODUCT DOWNLOAD

Our products are delivered by Internet download only, via the PayHip e-commerce platform. After your purchase has been approved, we will process your order. We will issue a download link to the email you supplied to us when registering to use the service. This email will serve as your electronic purchase receipt and will contain the information you need to access our product downloads.

While we are flexible and allow you to complete a reasonable number of downloads, we will not tolerate download abuse. We reserve the right to terminate your access to a purchased product if we detect any download abuse.

REFUND POLICY

We stand behind our products and your satisfaction with them is important to us. However, because our products are digital goods delivered via Internet download, we generally offer no refunds.

No refund for products purchased unless there was an issue with the files or with the delivery itself. As long as buyers received the files in the correct order, fitting the description on the product page, we will not issue any refund. Our stock contents remain the same as displayed on the site. What you order shall be the same as what another party who purchases the same product will receive. You agree and acknowledge that the use of the product is upon the grant of a license from us to you. Therefore, you shall not reverse engineer, sell or distribute. All the content is originally created by us at www.D3igital.com. We do not use any third-party service. And if we ever do, that would be mentioned in the product description. We at www.D3igital.com retain exclusive rights to all the products on our website. Our content therefore should not be purchased from any other channel, unless that channel is specifically mentioned on our website.

We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your email to us at contact@support.d3igital.com. This quick and simple step will help us provide a speedy resolution. Because products are made to order, we do not accept general returns or sizing-related returns. Please read below for more details: CANCELLATIONS Product Orders Cancellation Policy All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production. Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues. Donations and Tips Cancellation Policy Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it. Membership Subscriptions Cancellation Policy You can cancel your membership at any time via your profile settings page. Please note that cancellations will take effect after your current membership subscription period ends. There is no refund or cancellation for the current membership subscription period. DAMAGED/QUALITY ISSUES For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. Please email us with these details at contact@support.d3igital.com REFUNDS POLICIES Product Orders Cancellation Policy Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue. PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours. Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank. Donations and Tips Cancellation Policy Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips. Membership Subscriptions Cancellation Policy Membership subscriptions are non-refundable. You can always cancel your membership at any time, and this cancellation will take effect at the end of your membership subscription period. There is no refund for the current membership subscription period that is ongoing. Locked Messages Refund Policy Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us at contact@support.d3igital.com. We’ll be happy to troubleshoot the problem and find a resolution for you. ACCEPTED PAYMENT METHODS We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods. INTERNATIONAL ORDERS WILL I HAVE TO PAY ANY ADDITIONAL TAXES ON MY ORDER IF I’M LOCATED OUTSIDE OF THE US? International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment. Merchant of record Orders are handled by our online reseller and Merchant of Record, fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service